About the Event

The 2020 Global SME Finance Forum will be held virtually over three fully-immersive half-days on October 26-28 and will be accessible to all SME financing experts for FREE. Last year, our event gathered over 700 industry leaders from around the world. However, this year offers the opportunity to log in from the comfort of your homes and we expect to witness a higher turnout of industry leaders.

Our virtual conference will emulate the same in-person experience, by offering one-on-one networking, a virtual marketplace, exhibition booths, breakout sessions, fireside chats, and panel discussions, as well as the recognition of the Global SME Finance Award winners, and the presentations of the best Call for Insights articles.
Please join us for a new and exciting digital journey.



Learn from the industry leaders
Find your next partner
Stay up-to-date with the latest trends
Network with seasoned peers
Meet customers, vendors, friends
Share your vision



  8:00 -8:25 am

Yvonne Okwara

Senior TV News Anchor, Kenya

Matt Gamser

CEO, SME Finance Forum

His Excellency Dr. Fahad Aldossari

Deputy Governor for Research and International Affairs, Saudi Arabian Monetary Authority. Representing the G20 Saudi Presidency

  8:25 - 8:45 am

Carmen Reinhart

Vice President and Chief Economist, The World Bank Group

Hans-Peter Lankes

Vice President, Economics and Private Sector Development, IFC

  8:45 - 9:30 am

As the world moves into the next phase of responding to COVID-19, will the policies put in place be effective? How have policies impacted financial institutions in their ability to respond to the needs of SMEs? What are the broader policy implications going forward for regulators and industry participants?

Moderator: Thomas DeLuca

Chief Executive Officer - AMP Creditech Services Ltd.

Rajeev Chalisgaonkar

Global Head, Business Banking - Standard Chartered Bank

Lucia Cusmano

Head of the SME and Entrepreneurship - OECD Centre for Entrepreneurship, Small and Medium-sized Enterprises, Regions and Cities (CFE)

Daniel Bouzas

Policy Adviser - European Banking Federation

  9:30 - 10:15 am

CEOs and senior business leaders reflect on how the industry has been affected by the pandemic and how institutions have responded to date to the crisis.

Irene Arias Hofman


Selim Hussain

CEO & Managing Director, Brac Bank Limited

Judy Hsu

Regional CEO, ASEAN & South Asia, Standard Chartered

James P. Scriven

Chief Executive Officer, IDB Invest

Colin Walsh

CEO and co-founder, Varo Money

Kathryn Petralia

President and Co-Founder, Kabbage

Michael Schlein

President and CEO, Accion

Herbert Wigwe

Group Managing Director and CEO, Access Bank

Henry Ma

Executive Vice President and Chief Information Officer, WeBank

Doug Bland

Senior Vice President and General Manager of Global Credit, PayPal

John Gachora

Group Managing Director, NCBA Group PLC

  10:15 - 10:50 am

With the alternative finance sector now six months into its first major economic downturn, what can we expect of the sector when the pandemic abates? How will the industry evolve as a result of the pandemic?

Lesly Goh

Senior Advisor, The World Bank Group

Gina Taylor Cotter

SVP & GM, Global Business Financing, American Express

Kelvin Teo

Co-Founder, Funding Societies

Valentina Kristensen

Director of Growth & Communications, OakNorth

  10:15 - 10:50 am

Investing in non-financial services (NFS) generates positive returns while serving SMEs and women-owned SMEs. Learn about the business case for NFS from experts in the financial services sector.

Moderator: Jessica Schnabel

Global Head, Banking on Women, IFC, World Bank Group

Joanna Romero

Global Non-Financial Services Specialist, IFC

Olena Prokopovych

NFS Global Champion, IFC

Arsen Melkonyan

Deputy Chief Executive Officer on Business Operations Coordination, ACBA BANK OJSC

Annastacia Kimtai

Director of Retail Banking, Kenya Commercial Bank

Winnie Mengech

NFS Champion – Sub-Saharan Africa, IFC

  11:00 - 11:25

Learn more about Experian's unique end-to-end approach which combines robust data management, innovative technology solutions, advanced analytics and a deep understanding of broad financing disciplines to match both private and social capital to underbanked SMEs.

  11:00 - 11:25

Catering to specific SME sectors by using their advanced knowledge of eight sectors to create insightful loan products for each sub-sector, U GRO uses a unique combination of intelligence and technology using statistical predictive modelling to understand an SMEs potential for growth.

  11:30 - 11:50

Presenting emerging innovative tech solutions: Providing a platform to a curated selection of fintechs.

  11:50 - 12:00

Matt Gamser

CEO, SME Finance Forum

October 27th - REBUILDING SMEs


The talk will address the following points: economic relief response from Chilean government from a wide perspective; a zoom into economic relief through commercial banking based on government backed guarantee schemes, and non-financial-institution financial schemes; and the silver lining to the future that comes with the pandemic, mainly on venture capital opportunities and the development of Fintech ecosystem.

Paulo de Bolle

Senior Director, FIG, IFC

Lucas Palacios Covarrubias

Ministry for the Economy, Development, and Tourism, Chile


Celebrating the Global SME Finance Awards 2020 winners with highlights from their winning submissions.

Host: Jessica Schnabel

Global Head, Banking on Women, IFC, World Bank Group


Various players from the financial industry will share their strategies for not only surviving but striving to serve SMEs during the pandemic. What have been their successes and challenges thus far? What are they planning for in the near term?

Lesly Denyes

Digital Financial Services Specialist, Middle East & Africa, IFC

Jay Singer

Senior Vice President, Global SME Products, Mastercard

Clive Allison

Global Director of Innovation and New Business Models, Unilever

Jesse Weinberg

Head of the SME Customer Segment, FNB Business

Allen Forlemu

Regional Industry Head, FIG LAC, IFC


Are we headed for a less visible crisis deep within supply chains that could destabilize SMEs and add to the woes of the global economy? What are good practices in the supply chain finance industry to address COVID-19?

Prateek Shrivastava

Vice President, Digital, Accion

Vivek Pathak

Regional Director - East Asia and Pacific, IFC

Mack Makode

VP Treasurer, Under Armour

Kevin Day

CEO, HPD Lendscape

Gwen Mwaba

Director & Global Head, Trade Finance, Afreximbank


Both financial institutions and customers have had to quickly navigate how they can and want to interact as a result of the pandemic, so what have financial institutions done to respond to the impact of the crisis while progressing their digital transformation at the same time?

Martin Holtmann

Manager of MSME Finance and Digital Transformation, IFC

Sameer Vakil

Cofounder & Chief Executive Officer, GlobalLinker

Ongki Wanadjati Dana

CEO & President Director, Bank BTPN

Rachel Freeman

Executive Director and Chief Growth Officer, Tyme Global


Presenting emerging innovative tech solutions: Providing a platform to a curated selection of fintechs.

October 28th - THE SME FINANCE OUTLOOK 2030


Alfonso García Mora

Vice President Asia and the Pacific, IFC

Her Excellency CHEA Serey

Assistant Governor, National Bank of Cambodia


Idsert Boersma

Director of Partnerships, FMO

James Polan

Vice-President, Small and Medium Enterprise Finance Department - DFC

Jessica Espinoza

Chair, 2X Challenge - Global Gender Finance Lead, DEG/KfW

Stefan Harpe

Lead Investment Officer, FinDev Canada

William Sonneborn

Senior Director, IFC


What are some of the emerging products that will be significant for SMEs as we move into the future? What are the needs of SMEs that are driving the emergence of new products? And what are the implications on the financial industry as it responds to those needs?

Matt Gamser

CEO SME Finance Forum

Khrystyna Kushnir

Knowledge Management Lead, SME Finance Forum

Mohan Jayaraman

APac’s Managing Director for Southeast Asia and Regional Innovation, Experian.

Travis Mitro, Director

APJ Payments & Financing, SAP Ariba

Andrea Gilman

SVP, Global SME Segment Lead, Mastercard


The landscape of the global financial services industry has seen considerable changes over the past few years. The entrance of non-traditional financial institutions particularly Fintech and Big Tech has indisputably accelerated innovation in the financial sector and improved service offerings for consumers and SMEs. At the same time, they also make the industry ever more competitive, creating pressure and uncertainties for incumbents, the traditional financial institutions. What does this evolving landscape mean for SME finance?

Sopnendu Mohanty

Chief FinTech Officer, Monetary Authority of Singapore

Rosy Khanna

Regional Industry Director for Financial Institutions Asia Pacific, IFC

Bing Xiao

Senior Vice President, Wells Fargo

Adam Klappholz

Head of Global Credit Expansion, Business Development and Strategy, Paypal


Sharing their visions for the future, authors of the top submissions from the SME Finance Forum Call for Insights will present their ideas followed by a thought-provoking speaker to inspire everyone's thinking.


Mei Lin Fung

Chair, People Centered Internet

Matt Gamser

CEO SME Finance Forum






During the event, you will have the opportunity to network with seasoned peers, meet customers, vendors, friends or find your next partner. The chat features will allow you to get in touch with attendees, speakers and FinTechs pitching at the event. You will be able to establish one-on-one chats and video-calls to make the most out of your time during the event. Search by attendee and send an invite request to start scheduling your meetings, starting on October 25th and until the end of November!

Frequently Asked Questions

The Event

To attend the event, click on the "Log in" button on the landing page, and you will get in. This button will be activated the day of the event on on Sunday the October 25th 2020 at 1 PM EST.
Your login details will be emailed to you ahead of the event. You can use these details to access the online event.
One-on-one networking, exhibition booths, breakout sessions, fireside chats, and panel discussions, as well as the recognition of the Global SME Finance Award winners, and the presentations of the the 3 top Call for Insights Call for Insights articles.
This is an online event. You do not have to travel to any specific location. You can participate from anywhere provided that you have Internet access. The event is accessible from desktop, mobile and tablet.
If you have any interested peers, you can direct them to register using the main registration link.

Conference Content

Yes, you can listen to content available on-demand and after the event.
The conference starts at 08:00 EDT Monday, October 26th, 2020. You will be able to join and attend sessions at the times indicated on the agenda. We will be posting recordings of all sessions after the event finishes on Wednesday, October 28ty 2020 and you will be able to access those on demand until November 30th, 2020
On-demand content will be hosted for 30 days following the event on the event platform and then transferred to www.globalsmefinanceforum.org/2020/.
Yes. Like any physical event, we will have a swag bag for you! You can add documents your online swag bag and then email them to yourself or share items with colleagues by simply entering their emails.
There will be a live Q&A/chat during each session where you can ask questions or make comments directed to the speakers as well to other attendees. Additionally, if you want to connect with a speaker or another attendee, you can request that through “Meet and Greet” for a one-on-one chat or interact with whoever is in the general chatroom.

Best Practices

There will probably be hundreds of participants connected at the same time. Be polite, clear and direct with your questions. Try to wait to ask your question until the previous one has been answered.
“You can make a request to chat with someone one-on-one by searching for them under the “Attendee Search” tab on the navigation bar. You will then be able to request a chat with them for a specific time. They will receive an email that they can accept or reject to meet at that specific time and you will be notified.
Don’t worry you will have plenty of time to watch the presentations & re-read the resources or any links, as the website will remain open until 30 days post-event.
If you still have an unanswered question, please email smefinanceforum@ifc.org and a member of the team will get back to you as soon as possible.
For terms of use for this site, click here.

Technical Assistance

An internet connection (minimum 600 KBPS, recommended 1.5 MBPS) and a modern browser like Chrome, Firefox or Safari with the exception of Internet Explorer.
We recommend Chrome and Firefox.
Yes, it is compatible with tablets, phones and multiple browsers with the exception of Internet Explorer.
No. You do not need to download or install any software to participate. You only need to have access to the internet.
We take your data protection seriously. For information on how we, the organizers, process data, click here to read our Privacy Policy .
Please send an email to smefinanceforum@ifc.org and one our team members will get back to you as quickly as we can.”

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